Repair by design
Services for public bodies, professional bodies,
and community groups ready to act.
Repair by design
We offer services for public bodies, professional bodies and communities ready to act.
What services do we offer?
Most organisations that cause harm don't set out to. But good intentions are not the same as good outcomes. And the distance between what an organisation believes it does and what survivors actually experience is where harm takes hold — and where it stays, unless something actively closes it.
Address the Harm® offers services for organisations that are ready to repair.
Corporate rates apply to Ltd, LLP, and PLC organisations. Charity rates apply to CIOs, CICs, and companies limited by guarantee. Public bodies are eligible for charity rates.
educating the public on harm
educating the public on harm
educating the public on harm
creating pathways to repair
Training
Most people inside public bodies have never been given a framework for understanding what harm looks like from the outside — how it is caused, how it compounds, and what it actually takes to address it.
Most people inside public bodies have never been given a framework for understanding what harm looks like from the outside — how it is caused, how it compounds, and what it actually takes to address it.
Training
Most people inside public bodies have never been given a framework for understanding what harm looks like from the outside — how it is caused, how it compounds, and what it actually takes to address it.
Our training programmes give public bodies, professional bodies, public-facing organisations, and community groups that framework. We cover the nature and impact of harm caused by institutions, how harm is compounded by institutional responses, and what trauma-informed, survivor-centred practice looks like in real settings. Delivered as bespoke workshops, conference sessions, or multi-session programmes.
Our training programmes give public bodies, professional bodies, public-facing organisations, and community groups that framework. We cover the nature and impact of harm caused by institutions, how harm is compounded by institutional responses, and what trauma-informed, survivor-centred practice looks like in real settings. Delivered as bespoke workshops, conference sessions, or multi-session programmes.
Our training programmes give public bodies, professional bodies, public-facing organisations, and community groups that framework. We cover the nature and impact of harm caused by institutions, how harm is compounded by institutional responses, and what trauma-informed, survivor-centred practice looks like in real settings. Delivered as bespoke workshops, conference sessions, or multi-session programmes.
Training is the starting point for organisations that want to understand the problem before they try to fix it.
Half-day workshop — £1,500 / £750
Full-day programme — £2,500 / £1,250
Multi-session programme — £6,000 / £3,000
Training is the starting point for organisations that want to understand the problem before they try to fix it.
Training is the starting point for organisations that want to understand the problem before they try to fix it.
Half-day workshop — £1,500 / £750
Full-day programme — £2,500 / £1,250
Multi-session programme — £6,000 / £3,000
Half-day workshop — £1,500 / £750
Full-day programme — £2,500 / £1,250
Multi-session programme — £6,000 / £3,000
did this work for the people it was designed to serve?
Advisory
Understanding harm is one thing. Building an organisational process that actually addresses it — one that a survivor can engage with, that is grounded in integrity rather than risk management, and that produces outcomes rather than paper — is another.
Our advisory work helps public bodies design and implement pathways that allow survivors of harm to engage meaningfully in repair processes. This is not mediation. It is not therapy. It is structured, expert-led work that helps organisations understand what genuine repair looks like, what survivors need in order to participate safely, and how to build processes that serve both organisational integrity and survivor wellbeing.
Advisory is for organisations that already know something needs to change and want to understand what that change actually requires.
Scoping and initial advisory engagement — £3,000 / £1,500
Full pathway design and implementation support — £8,000 / £4,000
creating pathways to repair
Independent scrutiny
Programmes and projects in this space are commissioned with good intentions. The question that rarely gets asked — honestly, independently, and with survivor experience at the centre — is whether they delivered what they said they would, and whether the people they were meant to serve actually experienced the benefit.
Our independent scrutiny service provides independent evaluation of programmes, projects, and institutional responses to harm, delivered by specialist consultants with sector-specific expertise. Because the complaints and redress landscape differs significantly across the NHS, local government, policing, social care, education, and other public-facing bodies, our consultants bring knowledge of the specific landscape relevant to each client. We assess whether delivery matched intent, and we produce clear recommendations for what needs to happen next.
Single programme evaluation — £5,000 / £2,500 Full programme review with recommendations report — £10,000 / £5,000 Ongoing specialist consultancy retainer — £1,500 per month / £750 per month
Understanding harm is one thing. Building an organisational process that actually addresses it — one that a survivor can engage with, that is grounded in integrity rather than risk management, and that produces outcomes rather than paper — is another.
Understanding harm is one thing. Building an organisational process that actually addresses it — one that a survivor can engage with, that is grounded in integrity rather than risk management, and that produces outcomes rather than paper — is another.
Our advisory work helps public bodies design and implement pathways that allow survivors of harm to engage meaningfully in repair processes. This is not mediation. It is not therapy. It is structured, expert-led work that helps organisations understand what genuine repair looks like, what survivors need in order to participate safely, and how to build processes that serve both organisational integrity and survivor wellbeing.
Our advisory work helps public bodies design and implement pathways that allow survivors of harm to engage meaningfully in repair processes. This is not mediation. It is not therapy. It is structured, expert-led work that helps organisations understand what genuine repair looks like, what survivors need in order to participate safely, and how to build processes that serve both organisational integrity and survivor wellbeing.
Advisory is for organisations that already know something needs to change and want to understand what that change actually requires.
Scoping and initial advisory engagement — £3,000 / £1,500
Full pathway design and implementation support — £8,000 / £4,000
Advisory is for organisations that already know something needs to change and want to understand what that change actually requires.
Scoping and initial advisory engagement — £3,000 / £1,500
Full pathway design and implementation support — £8,000 / £4,000
Advisory
did this work for the people it was designed to serve?
Independent scrutiny
Programmes and projects in this space are commissioned with good intentions. The question that rarely gets asked — honestly, independently, and with survivor experience at the centre — is whether they delivered what they said they would, and whether the people they were meant to serve actually experienced the benefit.
Programmes and projects in this space are commissioned with good intentions. The question that rarely gets asked — honestly, independently, and with survivor experience at the centre — is whether they delivered what they said they would, and whether the people they were meant to serve actually experienced the benefit.
Our independent scrutiny service provides independent evaluation of programmes, projects, and institutional responses to harm, delivered by specialist consultants with sector-specific expertise. Because the complaints and redress landscape differs significantly across the NHS, local government, policing, social care, education, and other public-facing bodies, our consultants bring knowledge of the specific landscape relevant to each client. We assess whether delivery matched intent, and we produce clear recommendations for what needs to happen next.
Our independent scrutiny service provides independent evaluation of programmes, projects, and institutional responses to harm, delivered by specialist consultants with sector-specific expertise. Because the complaints and redress landscape differs significantly across the NHS, local government, policing, social care, education, and other public-facing bodies, our consultants bring knowledge of the specific landscape relevant to each client. We assess whether delivery matched intent, and we produce clear recommendations for what needs to happen next.
Single programme evaluation — £5,000 / £2,500 Full programme review with recommendations report — £10,000 / £5,000 Ongoing specialist consultancy retainer — £1,500 per month / £750 per month
© 2026 Address the Harm®️(CIO) (pending)
Corporate rates apply to Ltd, LLP, and PLC organisations. Charity rates apply to CIOs, CICs, and companies limited by guarantee. Public bodies are eligible for charity rates.
© 2026 Address the Harm®️(CIO) (pending)