Educating the public on harm. Creating pathways to repair.
Educating the public on harm.
Creating pathways to repair.
Educating the public on harm.
Creating pathways to repair.
The public body thinks they handled it.
The survivor knows they didn't.
The public body thinks they handled it.
The survivor knows they didn't.
Harm caused by public bodies doesn't always look like a scandal.
It can be a complaint that went nowhere.
A process that closed.
A file marked resolved.
But harm compounds every time it goes unaddressed.
What do we do?
What do we do?
We educate the public on harm and create pathways to repair for the people on the receiving end, and for the organisations that are ready to accept the difference between what they say they do and what survivors actually experience.
This happens more than anyone acknowledges.
In the NHS. In local government. In schools, in policing, in social care. Something goes wrong. A complaint is made. The process closes. The organisation considers the matter resolved.
Most people in that position don't know what to do next. They don't know who is responsible for ensuring harm gets addressed. And they don't know that there are pathways to repair — even when the system has made them almost impossible to find.
That is what we are here to change through repair by design.
Repair has four conditions
Survivors are consistent about what genuine resolution looks like:
Acknowledgement that the harm occurred, and that it mattered.
Apology must be specific and genuine, not a legal strategy.
Accountability creates agency for survivors, not cover for institutions.
Amends requires making whole and ensuring it doesn't happen to the next person.
What we are not
We are not a helpline. We are not lawyers. We do not investigate individual cases.
If you don't know where to start, our signposting page will help direct you.
Get involved
Follow us on social media.
Become an ambassador.
Listen to our podcast.
We educate the public on harm and create pathways to repair for the people on the receiving end, and for the organisations that are ready to accept the difference between what they say they do and what survivors actually experience.
© 2026 Address the Harm®️(CIO) (pending)
© 2026 Address the Harm®️(CIO) (pending)
This happens more than anyone acknowledges.
In the NHS. In local government. In schools, in policing, in social care. Something goes wrong. A complaint is made. The process closes. The organisation considers the matter resolved.
Most people in that position don't know what to do next. They don't know who is responsible for ensuring it gets addressed. And they don't know that there are pathways to repair — even when the system has made them almost impossible to find.
That is what we are here to change through repair by design.
What we are not
We are not a helpline. We are not lawyers. We do not investigate individual cases.
If you don't know where to start, our signposting page will help direct you.
Get involved
Follow us on social media.
Become an ambassador.
Listen to our podcast.
Repair has four conditions
Survivors are consistent about what genuine resolution looks like:
Acknowledgement that the harm occurred, and that it mattered.
Apology must be specific and genuine, not a legal strategy.
Accountability creates agency for survivors, not cover for institutions.
Amends requires making whole and ensuring it doesn't happen to the next person.
Harm caused by public bodies doesn't always look like a scandal.
It can be a complaint that went nowhere.
A process that closed.
A file marked resolved.
But harm compounds every time it goes unaddressed.
What do we do?
What do we do?
We educate the public on harm and create pathways to repair for the people on the receiving end, and for the organisations that are ready to close the gap between what they say they do and what survivors actually experience.
This happens more than anyone acknowledges.
In the NHS. In local government. In schools, in policing, in social care. Something goes wrong. A complaint is made. The process closes. The organisation considers the matter resolved.
Most people in that position don't know what to do next. They don't know whether what happened to them has a name. They don't know who is responsible for ensuring it gets addressed. And they don't know that there are pathways to repair — even when the system has made them almost impossible to find.
That is what we are here to change because we believe in repair.
Repair has four conditions
Survivors are consistent about what genuine resolution looks like:
Acknowledgement that the harm occurred, and that it mattered.
Apology must be specific and genuine, not a legal strategy.
Accountability creates agency for survivors, not cover for institutions.
Amends requires making whole and ensuring it doesn't happen to the next person.
What we are not
We are not a helpline. We are not lawyers. We do not investigate individual cases.
If you don't know where to start, our signposting page will help direct you.
How you can support
Follow us on social media.
Become an ambassador.
Listen to our podcast.
We educate the public on harm and create pathways to repair for the people on the receiving end, and for the organisations that are ready to accept the difference between what they say they do and what survivors actually experience.
This happens more than anyone acknowledges.
In the NHS. In local government. In schools, in policing, in social care. Something goes wrong. A complaint is made. The process closes. The organisation considers the matter resolved.
Most people in that position don't know what to do next. They don't know who is responsible for ensuring it gets addressed. And they don't know that there are pathways to repair — even when the system has made them almost impossible to find.
That is what we are here to change through repair by design.
Repair has four conditions
Survivors are consistent about what genuine resolution looks like:
Acknowledgement that the harm occurred, and that it mattered.
Apology must be specific and genuine, not a legal strategy.
Accountability creates agency for survivors, not cover for institutions.
Amends requires making whole and ensuring it doesn't happen to the next person.
What we are not
We are not a helpline. We are not lawyers. We do not investigate individual cases.
If you don't know where to start, our signposting page will help direct you.
Get involved
Follow us on social media.
Become an ambassador.
Listen to our podcast.
© 2026 Address the Harm®️(CIO) (pending)
© 2026 Address the Harm®️(CIO) (pending)