We exist so that people who complain aren’t harmed twice.
Each layer builds on the previous one if no one deals with it.
what happened in the first place.
A baby is seriously harmed during birth.
the same harm happening to similar people.
Other families on the same unit describe the same thing.
pattern harm that keeps landing on the same groups.
The families affected are disproportionately Black and Asian.
An illustration, not a real case.
We don’t judge whether a complaint should be upheld. We look at how the organisation responded, because that is something it can change.
We don’t decide whether a complaint is upheld.
We don’t take sides in individual cases.
We don’t punish organisations. We help them learn.
making sure lived experience shapes how harm and resolution are understood.
helping organisations understand what they cannot currently see.
building the evidence and sharing what works across sectors.